Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

90%
89%
file

OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I had an excellent experience at the facility. I was comfortable, and felt at ease. The staff was very pleasant and made me feel very comfortable. I was not nervous at all going into the procedure. The doctor, nurse, and anesthesiologist was very pleasant and before I knew it I was in recovery with another pleasant nurse. I would recommend this facility to anyone who has to have a colonoscopy. I do not remember all the names, but thank you so very much for easing the fears of my procedure."

"Everyone was very kind and very friendly. I was put at ease from the moment I walked into the facility. If I had the creenditials this would be my dream place in regards to a work environment and helping people. I wish everywhere I went treated people in the manner that this facitility did. I am almost sorry that I don't have to go back for another 10 years."

"I was very pleased with the facility and the staff. The staff made me feel very comfortable as I was nervous. I would highly recommend the center. I would like to thank them for there kindness and professionalism. They are the best!"



"I was very nervous about having this procedure, however everyone at the facility made me feel so at ease. I was very happy about the overall experience there."

"Very friendly, professional, courteous staff. Efficient, put me at ease immediately for the procedure that no one wants to do. Dr. Sang came in with results, much to my amazement as I didn't even realize the test had ben completed! As nice an experience as it could have been"

"Excellent team work and efforts to make me comfortable from start to finish!!!"

View More Comments



Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

Learn More

*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.